Senior Manager, Marketplace & Retail Channels

Grove Collaborative is hiring an Amazon-first marketplace operator to own and grow our owned brand business on Amazon — the core of this role — with additional ownership of TikTok Shop, QVC, and iHerb. This is a high-ownership, high-independence role for someone who runs Amazon like a P&L, makes strong tactical decisions, and consistently moves the business forward without waiting to be told how.

Just as important: this is an AI-native role. We’re looking for someone who has already built AI into how they work — automating tools and processes, compressing manual workflows, and using AI to stay ahead of Amazon’s constantly shifting playbook and translate it into operational priorities and decisions. AI fluency here isn’t a nice-to-have; it’s how you’ll scale your impact across channels.

You’ll partner closely with our VP of Merchandising, our Amazon agency, our QVC broker, and cross-functional teams across finance, inventory, and brand. You’ll operate with significant autonomy, lead complex workstreams, manage a small internal team, and work within a broader strategy set by the VP of Merchandising.

What You’ll Own

• Own Amazon end-to-end for our owned brand portfolio — assortment, pricing and promotions, content and merchandising, Subscribe & Save, and ad-adjacent levers — and drive consistent, profitable growth within defined guardrails.
• Build and run AI-powered workflows and automations across the channel — reporting, listing optimization, competitive monitoring, forecasting inputs, and routine operational tasks — to cut manual drag and accelerate decision-making.
• Use AI to stay continuously current on Amazon’s evolving playbook (policy, algorithm, program, and competitive shifts) and convert those changes into clear operational priorities and faster, better decisions.
• Manage the Amazon agency and QVC broker with clear expectations, a structured cadence, and direct accountability for results.
• Own execution plans across TikTok Shop, QVC, and iHerb, aligned to revenue, contribution profit, and margin guardrails.
• Partner cross-functionally with finance, supply chain, and brand teams to keep priorities, tradeoffs, and risks visible.
• Support channel forecasting and operational planning, surfacing issues early and adjusting before they become problems.

What We’re Looking For

• 3+ years of direct, hands-on Amazon ownership is required, with hands-on Seller Central experience non-negotiable; broader ecommerce or marketplace experience on top of that is a plus.
• Demonstrated experience automating tools and processes with AI — you can point to specific workflows, automations, or systems you’ve built or meaningfully improved, not just tools you’ve tried.
• High AI fluency as a core part of how you work every day — researching, analyzing, drafting, and building smarter processes without waiting for a playbook.
• Proven experience managing external agencies with real accountability and structured follow-through.
• Strong analytical skills and comfort operating across multi-brand or multi-SKU portfolios.
• Collaborative, cross-functional operator who moves fast without losing alignment.
• Experience with TikTok Shop, QVC or live commerce, iHerb, or a CPG/consumer products background is a meaningful plus.

What Success Looks Like

• Amazon is delivering strong, consistent, profitable growth within defined performance guardrails.
• AI is actively embedded in how you and your team operate — with real automations live and measurable reductions in manual work.
• You’re consistently ahead of changes to the Amazon playbook, translating them into priorities before they become fire drills.
• Agency and broker relationships are structured, accountable, and operating with clarity.
• Cross-functional partners have clear, ongoing visibility into channel priorities and tradeoffs.
• Your channel operation runs with improved cadence, less reactivity, and measurable results.

What’s In It for You

• This full-time, exempt position is remote for candidates based in the following states: California, Maine, Pennsylvania, Nevada, North Carolina, Texas, Colorado, Washington, Illinois, New York, Missouri, and Massachusetts.
• Competitive benefits - medical, vision, dental 
• Equity - shared success is core to our mission 
• Flexible Paid Time Off - we care most about results
• Free VIP membership and 50% employee discount
• Working for a company that believes that a small group of people can change the world for the better by creating products and funding initiatives that help the planet!

Compensation

The salary range for this role is $125,000-156,000. Our compensation bands are determined based on market-specific cost of living data, meaning that the top of our salary range is reserved for the most experienced candidates in the highest cost of living areas across the country. In addition to the base salary, this role is eligible for an annual incentive target and equity.