People Delivery Operations Manager

Job Title: People Delivery Operations Manager

We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let’s shape the future together.

Being refreshingly human starts with how we hire. We believe a diverse mix of perspectives makes us stronger - not just as a business, but in creating a culture where we all feel we truly belong and can thrive. That’s why we’re committed to removing barriers and creating fair opportunities for everyone.

Are you ready to step into a pivotal HR role where you’ll shape how a growing national law firm delivers a modern, high‑impact people experience?

As we continue to grow nationally, we’re investing heavily in our people experience, our systems and our ways of working. That’s where you come in.

We’re looking for a People Delivery Operations Manager who loves the balance of getting the detail right and keeping things moving at pace. Someone who’s confident juggling a busy workload, brings strong judgement to employee relations matters, and enjoys the variety that comes with managing the full span of operational HR work.

This is a role where you’ll lead a talented People Delivery team, shape how we work day‑to‑day, and play a key part in improving our processes so they’re smarter, simpler and truly fit for a modern, national law firm. You’ll be supported with training, trusted with responsibility and encouraged to bring ideas that make a real difference – especially as we maximise use of our newly‑implemented HR systems.

* We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.

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The role in 60 seconds

• Role: People Delivery Operations Manager
• Team: Human Resources
• Location: Hybrid working from Plymouth 
• Working Pattern: Full time
• Why this role matters: This pivotal opportunity sits at the heart of our growth, shaping how our people experience and operations evolve as we scale nationally.

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What you’ll do

You’ll be stepping into a role with real scope – and real support. We’ll invest in your development and encourage you to shape how we work. You’ll have the opportunity to influence meaningful change, lead a brilliant ambitious team, and play a key role in strengthening our people experience and employee relations function as we continue to grow.

In this role, you’ll:

• Be part of a multi award winning Legal HR team.
• Lead, develop and support a high‑performing HR operations team, creating a positive, inclusive and psychologically safe environment.
• Coach and empower the team – and coach managers to handle people‑related matters confidently and apply policies consistently.
• Oversee the smooth delivery of HR operations across the employee lifecycle, ensuring accuracy, efficiency and high standards.
• Manage complex employee relations matters with professionalism, empathy and good judgement.
• Ensure our policies, processes and documentation are consistent, compliant and easy to work with.
• Use data and insight to simplify processes, enhance our ways of working and maximise our investment in strong HR systems.
• Build trusted relationships across the firm communicating with clarity and confidence.
• Translate wider HR and business priorities into practical plans your team can deliver.

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What we’re looking for

If you’re someone who loves variety, takes pride in accuracy, enjoys working at pace and wants to make a genuine impact, we’d love to hear from you.

Someone who is:

• Calm, reflective and resilient, even when things get busy.
• Emotionally intelligent and able to navigate sensitive situations with care and confidence.
• Collaborative and people‑centred, with a leadership style grounded in trust and respect.
• Detail‑oriented and accurate, while still keeping an eye on the bigger picture.
• Curious and improvement‑minded, always spotting opportunities to streamline and simplify.
• Credible and confident, able to engage with stakeholders at all levels.
• Open, self‑aware and values‑driven, with sound judgement and discretion.

Essential:

• CIPD Level 5 (or above).
• Thorough employee relations experience covering wellbeing, absence, performance and grievance management.
• Strong coaching capability – able to grow individuals and guide managers.
• Excellent communication and influencing skills.
• Strong judgement and the ability to lead through complexity and change.
• A commitment to inclusion, wellbeing and continuous improvement.
• End to end HR Operations experience.

Desirable:

• Experience in a professional or regulated environment (law firm experience welcome but not essential).
• Exposure to organisational change or transformation programmes.
• Experience leading and developing a high‑performing team.

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Join a seriously ambitious firm

At Foot Anstey, we’re committed to making a difference for our people, our clients, and society. Here’s what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.

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Progressive benefits tailored to you

We believe our people are our greatest asset. That’s why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

• Competitive salary and performance-linked bonus.
• Enhanced parental leave policies.
• Private health care.
• An open, flexible working environment.
• Find out more about our benefits and work environment here

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Ready to apply?

• Hit the "Apply Now" button.
  • Send us your CV and a quick note on why this role is perfect for you.
  • Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
  • With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
  • We want you to be able to showcase your talent and to feel comfortable being yourself throughout the process. If there’s anything we can do to support you or make things more accessible, just let us know – you can tell us at any stage of the process.
  • If you’d like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.

Let’s make your next career move the start of something extraordinary.