IT Support Specialist I

• This position is fully on-site based out of our Headquarters in Tulsa, OK**

Job Description:

Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups.

Job Duties:

• Act as primary customer contact for incoming technical issues
• Gather required information and log into ticketing system
• Implement known solutions from Helpdesk Support Center
• Processes common workflows
• Escalate incidents beyond tier 1 support

Qualifications:

• Education: A+ Certification Preferred
• Experience: 1+ years of relevant experience
• Familiarity with Autodesk products is a plus
• Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service
• Recommended Skills: Microsoft Office Proficiency, Naturally Organized