Head of Retention Marketing

Superside is hiring a Head of Retention Marketing reporting to the Sr. Director of ABM and Field Marketing. The mandate is straightforward: keep customers, grow accounts, and make sure every customer understands the value they're getting from Superside before they're ever asked to renew. That means owning the retention program design that reinforces value at every stage of the customer journey — from onboarding through adoption through renewal. It means building utilization programs and equipping account teams with the playbooks, toolkits, and intelligence they need to proactively manage account health without waiting for a crisis. And it means working with data to spot churn risk early and activate the right interventions before the conversation gets hard.