Electronic Services Specialist I

Redwood Credit Union is looking for an Electronic Services Specialist I, who will be responsible for performing a variety of processing duties within the Electronic Services Department. This entry level position supports the Electronic Services team with semi-routine items and payment processing for Mobile deposit, ATM, fraud review, accounting, and clerical functions.

Key Responsibilities

Member Service: o Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union. o Provide general support processing for check and ACH processing. o Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels. o Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union. o Analyze check deposit trends and patterns to provide better Member experiences. o Perform detailed review of check image processing, corrections, and adjustments. o Analyze ACH mismatch report and appropriately block unauthorized transactions. o Support, balance and reconcile Lockbox processing and payment corrections. o Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries. o Process corrections and adjustments to accounts and loans. o Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays. o Process foreign collections and exchange rate conversions. o Research and resolve Members' problems and complaints. o Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues. o Post, balance, and maintain daily work with proper documentation. o Scan Electronic Services forms and documents for long-term retention. o Process Electronic Services mail and supply orders. o Maintain and destroy branch capture checks for RCU. Department and Branch Support: o Support and answer the Electronic Services phone que. o Assist with projects. o Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed. o Train branches and staff as needed in Electronic Services processes and procedures.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

•  25th largest credit union in the U.S. and the largest financial institution based in the North Bay
•    Recognized by Newsweek as one of "America's Best Credit Unions 2026"
•    Awarded a 5-Star Bauer Rating
•   Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
•    Top Corporate Philanthropists (#24) - San Francisco Business Times
•    Voted Best Places to Work in the North Bay 20 years in a row
•    World-class Employee Engagement scores
•    Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
•    Industry leading Net Promoter Scores across the U.S.