Auto Sales Assistant

Redwood Credit Union is looking for a talented Auto Sales Assistant who will performs a wide variety of semi- routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle.

Key Responsibilities

Customer Service: o Greet Members and answers incoming telephone calls. o Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles. Clerical Support: o Assist Auto Sales Manager with completion of monthly reports and other tasks as needed. o Controls, creates, and submits invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles. o Print checks and maintain records for vendor payments. o Ensure the immediate collection of sales proceeds on each vehicle sold. o Work closely with the Accounting Department to maintain RCUAS account balances. o Assemble paperwork on Repossessed vehicles. o Maintain inventory lists for each credit union’s repossessed vehicles. o Determines appropriate location for repossessed units and schedules the transportation of the unit. o Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties. o Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles. o File Insurance claims on repossessed vehicles, when available. o Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles. o Organize, schedule and transport repossessed vehicles for reconditioning. o Establishes and maintains a professional relationship with auction, wholesale, and consignment partners. o Establishes grade and floor pricing for units at auction. o Partners with Auto Advisors to ensure sales paperwork is complete and organized. o Complete and release DMV titles. o Prepare and file DMV ‘Report of Sale’ within 5 days of sale. o Ensure maximum flexibility to assist in a variety of functions as necessary. Perform vehicle inspections on vehicles including repos, inventory units & others as needed. o Assist in directing & tracking the reconditioning, detailing & website marketing of inventory. o Ability to drive cars to mechanics, detail vendors and other reconditioning vendors. o Ability to move cars around and organize the dealership lot. Auto Sales: o Sell vehicles displayed on the auto buying lot. o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items. o Prepare paperwork for the sale of the vehicle and loan. o Research and solve member problems and complaints in an accurate and timely manner. o Perform all functions in a security conscientious manner. Other Functions: o Implements new CUSO/credit union related products and services with other employees of RCU Auto Services. o Provides feedback on marketing efforts. o Visits branches/departments to promote the auto buying center.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

•  25th largest credit union in the U.S. and the largest financial institution based in the North Bay
•    Recognized by Newsweek as one of "America's Best Credit Unions 2026"
•    Awarded a 5-Star Bauer Rating
•   Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
•    Top Corporate Philanthropists (#24) - San Francisco Business Times
•    Voted Best Places to Work in the North Bay 20 years in a row
•    World-class Employee Engagement scores
•    Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
•    Industry leading Net Promoter Scores across the U.S.