Program Management - Deputy General Manager - Lending

Role Overview:

We are looking for a Business Management professional who can drive end-to-end execution of financial products by working closely with internal stakeholders, banks, NBFC partners, and cross-functional teams. The role will focus on product structuring, risk policy alignment, growth strategy, and post-launch business performance management.

The ideal candidate should have strong experience in managing lending or financial products, handling partner coordination, improving funnel conversions, and driving scalable business growth.

Key Responsibilities:

● Drive end-to-end business management for lending / financial products across the product lifecycle. ● Work on product structuring in alignment with business objectives, customer requirements, and partner expectations. ● Coordinate with banks, NBFCs, and external partners for onboarding, policy alignment, operational execution, and business expansion. ● Collaborate with Risk, Data, Growth, Operations, Compliance, and Tech teams to ensure smooth product rollout and process efficiency. ● Define and implement risk policies, eligibility criteria, and operational controls to maintain portfolio quality. ● Monitor funnel performance across sourcing, approval, disbursal, and activation stages, and identify opportunities for optimization. ● Drive growth initiatives post product launch through process improvements, partnerships, campaigns, and conversion enhancement strategies. ● Analyze business metrics, customer behavior, and portfolio performance to support data-driven decision-making. ● Manage stakeholder communication and ensure timely resolution of operational or partner-related issues. ● Prepare business reports, dashboards, and performance reviews for leadership discussions.

Required Skills & Experience:

● Experience in Business Management, Product Management, Lending Operations, or Financial Services. ● Strong understanding of digital lending, APIs, tech journeys and AI enablement is a must. ● Strong understanding of lending products, product structuring, and risk frameworks. ● Experience in coordinating with Banks, NBFCs, or financial institution partners. ● Good understanding of funnel management, portfolio monitoring, and business growth metrics. ● Strong analytical and problem-solving skills. ● Ability to work cross-functionally with Product, Risk, Operations, Tech, and Sales teams. ● Excellent stakeholder management and communication skills. ● Experience in fintech, digital lending, payments, or BFSI domain will be preferred.

Preferred Background:

● MBA or equivalent qualification preferred. ● Prior experience in fintech, lending, credit cards, merchant financing, or unsecured loan products is an added advantage.