Telesales Operations Supervisor

PayJoy

A PayJoy, uma Sociedade de Benefício Público, é uma provedora de crédito orientada por propósito, dedicada a ajudar clientes sub-atendidos em mercados emergentes a alcançar estabilidade e sucesso financeiro.

Mexico City, CDMX Full-time Posted 1mo ago fintech

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About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

This position is responsible for owning and managing the day-to-day operations of the Telesales channel for Personal Finance (PF), across both inbound and outbound streams. The Telesales Operations Supervisor ensures the channel consistently delivers against SLAs, maintains healthy acquisition costs, and drives sales conversion rates. The role has full ownership of operations, procedures, BPO management, CAC, and sales conversion rate performance.

Posted by PayJoy on their own careers page — you apply directly, no recruiter in between. View original / apply →