Network Growth Specialist

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

The Logistics team specializes in logistics-oriented tasks, encompassing secondary services, transportation, high-priority requests, and customized pilot programs designed to assess viability and scalability. The team is responsible for coordinating all necessary logistics to ensure that vehicles are transported with optimal timeliness, organization, and cost efficiency.

As a Logistics Coordinator, your responsibilities will include ensuring the timely and efficient delivery of vehicles, with a particular emphasis on secondary services and other logistics-related tasks, including chats and calls. You will manage and oversee service completion, ensuring all assignments are executed seamlessly and effectively. This role necessitates the proactive resolution of escalated issues while maintaining consistent communication with customers, service providers, and insurance adjusters.