ServiceNow Engineer

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The ServiceNow Engineer will be a part of Equitable Bank’s ServiceNow Centre of Excellence. Primary responsibilities include designing, developing, and supporting ServiceNow applications, workflows, catalog items, and integrations. As a ServiceNow Engineer, you will contribute to the Bank’s ServiceNow instance using industry-standard practices and procedures while safeguarding the integrity and hygiene of the ServiceNow instance. You will be responsible for production support, development, testing, and documentation of the solutions you build. Reporting to the Manager, ServiceNow Centre of Excellence, the developer will ensure that all reported service requests/changes/incidents/problems are triaged and addressed in a timely manner through to resolution. The ServiceNow Developer will also be responsible to ensure the business units are kept informed on the status of the issues reported and work with them to establish interim solutions until the reported issue is fully resolved. The development of working relationships with ServiceNow implementation partners, as well as Business stakeholders is an integral part of this role.