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Jr Operations Supervisor

Vensure Employer Solutions Agency

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).

Guatemala City Full-time Posted 2d ago hcmhr tech
$900–$1k/mo Apply directly →

Overview: We are seeking a results-driven Jr supervisor to lead and manage a team of customer service or BPO professionals. This role is key to ensuring excellent service delivery, achieving performance targets, and maintaining strong client satisfaction. Key Responsibilities: Lead, coach, and motivate a team to meet performance goals Monitor KPIs, SLAs, attendance, and overall team performance Provide ongoing feedback, training, and performance management Manage daily operations, workflow, and resource allocation Drive process improvements and ensure service quality standards Handle team conflicts, escalations, and client communications Generate and analyze reports to identify trends and opportunities

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Posted by Vensure Employer Solutions on their own careers page — you apply directly, no recruiter in between. View original / apply →

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