Sr. Scrum Master

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

The Product Engineering team is responsible for the design, development, testing, deployment, and continuous optimization of software solutions within the Cyara portfolio. In close collaboration with Product Management, teams translate customer and market requirements into scalable, high-quality software products.

The Senior Scrum Master is a change leadership role responsible for driving Agile excellence, enabling high-performing teams, and ensuring consistent delivery of business value. Operating within a globally distributed, multi-team engineering organization, this role focuses on scaling Agile practices, coaching teams, and fostering a culture of continuous improvement and accountability.

This position requires a balance of servant leadership, delivery focus, and organizational influence, going beyond facilitation to actively shape team effectiveness and Agile maturity.