Service Desk Analyst - 1st Shift

The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client’s end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client’s monitored/managed network and server infrastructure.  This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed.

Shifts will be one of the following:

7:00 am CT to 4:00 pm CT, Wednesday - Sunday 7:00 am CT to 4:00 pm CT, Thursday - Monday 7:00 am CT to 4:00 pm CT, Friday - Tuesday