Director, Client Success

AltaML is seeking a Director, Client Success to own delivery outcomes, client relationships, and portfolio health across our most complex engagements. This is a senior leadership role that sits at the intersection of delivery, strategy, and customer success, accountable for ensuring that clients realise measurable value from everything AltaML builds and deploys. The Director, Client Success retains the same strategic mandate, now aligned to industry-standard terminology that reflects what the role truly does: build enduring partnerships, drive adoption, and translate delivery insight into lasting client impact. Reporting into the GM, Enterprise AI, the Director, Client Success is accountable for what happens once engagements begin: delivery quality, stakeholder satisfaction, and renewal.