Staff Operations Manager

About Zuora  

At Zuora, we help businesses grow smarter and adapt faster. Our plaƞorm powers modern  business models — from subscriptions and usage-based pricing to AI-driven and outcome based offerings — helping companies launch new products, automate complex billing, and  unlock predictable, recurring revenue.  

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by  building the definiTIve plaƞorm for quote to cash and helping companies moneTIze their  products and services with an adaptable, AI-ready foundation. 

The Team & Role 

We are seeking a highly motivated and exceptionally bright person to join our Zuora India  leadership team as a Staff Operations Manager. This role will be instrumental in driving the  operaTIonal effecTIveness of the Zuora India with the global Zuora organizaTIon, ensuring  seamless execuTIon of our strategic prioriTIes, and facilitaTIng effecTIve communicaTIon across  the team and with senior leadership. This is a high-impact opportunity for a driven individual  to contribute significantly to the growth and success of a dynamic technology company.  

ResponsibiliTIes: 

• Run the Business: Manage and opTImize the Zuora India operaTIons, including  planning, execuTIon, and reporTIng of key meeTIngs, reviews, and communicaTIon  cadences. This includes preparing materials for execuTIve staff and other meeTIngs. 
• Strategic Planning Support: Support the leadership team in developing and  execuTIng strategic plans, including roadmap planning, resource allocaTIon, and  performance tracking.  
• Cross-FuncTIonal CollaboraTIon: Facilitate effecTIve communicaTIon and collaboraTIon  between groups within Zuora India, and across the globe, including various P&T  organizaTIons and sites, sales, markeTIng, and customer success.  
• Special Projects: Lead and manage special projects as assigned by the leadership,  oŌen involving cross-funcTIonal teams and requiring strong project management  skills.  
• Program Manage: Manage, and/or contribute to the, execuTIon of Zuora India  projects and programs, coordinate informaTIon flow, and ensuring follow-up on key  acTIon items unTIl closure.  
• Data Analysis and ReporTIng: Analyse operaTIonal data to idenTIfy trends, insights,  and areas for improvement. Develop and deliver clear and concise reports and  presentaTIons to senior leadership. 

Required Competencies and Skills:

• CommunicaTIon: Both wriƩen and verbal communicaTIon, including presenTIng data  and insights to senior leadership and other members of the organizaTIon.  
• Leadership: Leading meeTIngs and facilitaTIng discussions with execuTIves, as well as  managing cross-funcTIonal teams. 
• AnalyTIcal and Problem-Solving: IdenTIfying trends, analysing data, presenTIng  soluTIons, and making decisions based on insights.  
• OrganizaTIonal and Project Management: Managing mulTIple projects and prioriTIes  effecTIvely in a fast-paced environment.  
• ProacTIve and Results-Oriented: Taking iniTIaTIve and ensuring that strategic  prioriTIes are executed effecTIvely. 
• Interpersonal Skills: Building strong relaTIonships with stakeholders across the  company.  
• Adaptability: Quickly learning and synthesizing new informaTIon, especially in a  dynamic environment.  

Your experience 

• Must - A degree in Computer Science or equivalent. With a minimum 2 years of  experience in a technology-related field (e.g., soŌware development, product  management, technical consulTIng, or similar). 
• Prefer - Experience in operaTIons program management and/or a MBA.  
• ExcepTIonal communicaTIon skills, both wriƩen and verbal, including strong  presentaTIon skills. 
• Proven ability to lead meeTIngs and facilitate discussions with senior execuTIves. · Excellent analyTIcal and problem-solving skills, with a data-driven approach.  
• Strong organizaTIonal and project management skills, with the ability to manage  mulTIple prioriTIes effecTIvely. 
• Highly moTIvated, proacTIve, and results-oriented with a strong work ethic.  
• Excellent interpersonal skills and the ability to build strong relaTIonships with  stakeholders at all levels.  
• Comfortable working in a fast-paced, dynamic environment.  
• Demonstrable ability to quickly learn and synthesize new informaTIon. 
• Desired Experience - Experience with Agile methodologies and operaTIonal  excellence frameworks.  

LocaTIon and Work Arrangements 

• This is a role based at the Zuora offices in Bangalore. It is a hybrid posiTIon.   

#ZEOLife at Zuora 

As an industry pioneer, our work is constantly evolving and challenging us in new ways that  require us to think differently, iterate oŌen and learn constantly—it’s exciTIng. Our people,  whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a  

bigger impact here. Our teams collaborate deeply, exchange different ideas openly and  together we’re making what’s next possible for our customers, community and the world.  

 As part of our commitment to building an inclusive, high-performance culture where ZEOs  feel inspired, connected and valued, we support ZEOs with:  

• CompeTITIve compensaTIon, variable bonus, and performance reward opportuniTIes · Medical, dental and vision insurance  
• Generous, flexible TIme off  
• Paid holidays, “wellness” days and companywide end of year break  · 6 months fully paid parental leave  
• Learning & Development sTIpend 
• OpportuniTIes to volunteer and give back, including charitable donaTIon match · Free resources and support for your mental wellbeing  

NOTE - Specific benefits offerings may vary by country and can be viewed in more detail  during your interview process.  

Our Commitment to an Inclusive Workplace  

Think, be and do you! At Zuora, different perspecTIves, experiences and contribuTIons maƩer.  Everyone counts. Zuora is proud to be an Equal Opportunity Employer commiƩed to creaTIng  an inclusive environment for all.  

Zuora does not discriminate on the basis of, and considers individuals seeking employment  with Zuora without regards to, race, religion, color, naTIonal origin, sex (including pregnancy,  childbirth, reproducTIve health decisions, or related medical condiTIons), sexual orientaTIon,  

gender idenTIty, gender expression, age, status as a protected veteran, status as an individual  with a disability, geneTIc informaTIon, poliTIcal views or acTIvity, or other applicable legally  protected characterisTIcs. 

We encourage candidates from all backgrounds to apply. Applicants in need of special  assistance or accommodaTIon during the interview process or in accessing our website may  contact us by sending an email to assistance(at)zuora.com