Electronic Trading Support Specialist

Virtu is a leading financial firm that leverages cutting-edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide.

THE ROLE

We are seeking an experienced person to support Virtu's electronic order routing systems. The Electronic Trading Support Specialist will help support customers globally in a 24x5 environment to resolve electronic trading production issues and implement onboarding of new clients to the production trading systems. This individual will be responsible for monitoring, identifying, and troubleshooting electronic trading and connectivity issues across a suite of products with urgency. This individual will work closely with the onboarding specialists to implement new connections and help manage existing client changes across multi-asset suite of products. FIX, UNIX, SQL and Windows knowledge is a must.

This position will require occasional off-hours and holiday coverage. 

RESPONSIBILITIES:

• Provide dedicated phone, chat, and email support to both internal and external customers by answering complex questions on function and usage of all aspects of electronic trading.
• Provide real-time monitoring of trading systems, EOD/SOD, and health checks.
• Resolve technical support issues and problems in the areas of system configurations, functionally and enhancements surrounding Virtu's trading products/systems.
• Provide a high level of customer support and service to both Virtu's internal trading desks as well as external clients/customers.
• Frequently dealing with trading issues surrounding the FIX Protocol.
• Be part of a dedicated global support team, identifying, replicating, and prioritising client trading issues.
• Coordinate with other team to categorise, prioritise, and resolve software application issues dealing with all levels of electronic trading.
• Interact regularly with members of the development team, sales, and product management to produce and refine software solutions that address operational needs and requirements.
• Serve as primary liaison between customers and the firm.
• Assist with client on-boarding tasks as well as sales support requests.

QUALIFICATIONS/REQUIRED SKILLS:

• 2-4 years working experience in support of the finance industry, preferably equities.
• Proven technical and analytical skills in a mix of Microsoft Windows, Microsoft Server, Microsoft SQL, Sybase SQL, and UNIX environments.
• Previous experiences with support of trading systems and/or FIX order routing desirable.
• Demonstrated excellent organisational, interpersonal skills and attention to detail.
• Demonstrated ability to work independently, handles multiple tasks simultaneously, prioritise, and adapt quickly with minimal supervision and a strong sense of urgency.
• Demonstrated excellent communication (verbal and written) as well as interpersonal skills.
• Understanding of the Financial Information Exchange (FIX) Protocol and Python.
• Understanding of financial markets, trading, and/or asset management industry.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor's Degree or comparable experience.
• Previous experience with FIX certification or client on-boarding is a plus.

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.