Senior End User Support Engineer

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008.  Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading.

We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in New York. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast-paced environment, strong adherence to established workflows or be able to identify improvements. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.

Responsibilities:

• Provide desktop and mobile device support firm wide.
• Participate in scheduled on-call rotations, including nights and weekends.
• Install and configure computer systems and applications within the firm.
• Analyze, troubleshoot and resolve hardware and software problems.
• Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.
• VIP support for Investment professionals.
• Create technical documentation.
• Professional written and interpersonal skills are essential when communicating with employees and vendors.
• Support the asset management of hardware and software.
• Support office moves, events, as and when required.
• Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.
• Comply and contribute to company standards, processes, and procedures.
• Support and maintain the automation of the starters and leavers process.
• Drive innovation and continuous improvement within the team and business processes.

Qualifications:

• 7-15 years of experience in a similar role 
• Windows Server support and administration
• Azure Active Directory support and administration
• Exchange Online support and administration
• VMware or comparable experience
• Mobile device platforms expertise (iOS, Android)
• SCCM Imaging experience 
• Experience in first line networking.
• Experience with Market Data applications
• Service Now & Confluence experience
• Microsoft Office 365 suite
• Hardware knowledge (Lenovo, HP and Dell