Graduate IT Support Specialist

Please note that the positions are based in Berlin, Germany

THE BEST WORK OF YOUR CAREER 

Trade Republic is the largest savings platform in Europe - we operate in 18 countries, serving +10 million customers who trusted us with over 150B in assets. But we’re striving for more.

We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state-of-the-art technology to build a lasting, positive future for millions. 

We are looking for a Junior IT Support Specialist to join our Corporate IT team in Berlin.

This role is ideal for someone early in their IT career who enjoys helping people, solving technical problems, and working hands-on with devices, tools, and office technology. You will support our employees with day-to-day IT requests, onboarding and offboarding, access issues, hardware setup, and workplace technology. 

Our environment is fast-paced, so we are looking for someone who is practical, curious, service-minded, and not afraid to get hands-on — whether that means troubleshooting a laptop, helping a user directly, checking a meeting room setup, fixing cables, or supporting an internal IT project.

WHAT YOU'LL BE DOING

• Provide first and second-level IT support through tickets, Slack, and in-person support.
• Support employee onboarding and offboarding, including laptop preparation, account setup, and access changes.
• Troubleshoot macOS, iOS, hardware, software, and basic network-related issues.
• Support workplace technology such as meeting rooms, displays, AV equipment, peripherals, printers, and office IT setups.
• Handle access and support requests across internal business tools.
• Maintain IT documentation and help improve internal support processes.
• Assist with smaller Corporate IT projects and ad hoc tasks.
• Help identify repetitive tasks and support automation or process improvements where possible.
  
  

WHAT WE'RE LOOKING FOR 

• First experience in IT Support, Help Desk, workplace IT, or a similar technical support role.
• Good basic knowledge of macOS and Apple devices.
• A hands-on mindset and willingness to support both software and physical IT setups.
• Strong communication skills and a service-oriented approach.
• Ability to communicate confidently in both English and German.
• Good troubleshooting skills and curiosity to understand how things work.
• A structured and reliable way of working.
• Willingness to learn new tools, systems, and processes.

NICE TO HAVE

• Experience with tools such as Okta, Jira, Confluence, Slack, or Google Workspace.
• Basic scripting or coding knowledge, for example Python, Bash, Google Apps Script, or similar.
• Interest in automation and improving repetitive IT tasks.
• Basic understanding of networking, Wi-Fi, VPN, device management, or MDM tools.
• Technical studies, IT apprenticeship, working student experience, or a similar technical background. 

WHY YOU SHOULD APPLY NOW

Our culture rewards ownership, excellence, and high energy. We care deeply about outcomes and hold each other accountable - we’re here to win and fix one of the largest challenges Europeans face - closing the pension gap and democratizing wealth. If this gets you fired up, reach out!