Senior IT Associate

Role Overview
TabaPay is seeking a hands-on Senior IT Associate to own end-user support operations and drive execution across our corporate computing environment. This is a deeply technical role for a proactive engineer who is passionate about automation, security, and building scalable, resilient systems. You will be responsible for the entire IT asset lifecycle, ensuring our hardware and software are managed efficiently, our access controls are robust, and our technology stack is optimized for a modern, fast-growing company. 

Who You Are

• A Systems Thinker: You see how individual components connect to the larger ecosystem and design solutions that are scalable and sustainable. 
• An Automation Champion: You have a strong desire to automate manual processes and are proficient in scripting (e.g., PowerShell, Bash, or Python) to improve efficiency and reduce human error.
• Security-Obsessed: You build and manage systems with a security-first mindset, constantly seeking to strengthen defenses and protect company and customer data.
• A Proactive Problem-Solver: You don't wait for tickets to come in; you anticipate future needs, identify potential issues, and engineer solutions before they become problems.
• An AI Adopter: You are keen to explore and implement AI-driven tools and methodologies to enhance system monitoring, security, and administrative efficiency.
• Technically Fluent Across Domains: You bring exposure to multiple areas of technology—such as systems engineering, data infrastructure, security practices, and AI/ML—allowing you to design well-rounded, forward-looking solutions.
• A Collaboration-First Partner: You thrive in cross-functional environments, building strong partnerships across teams. You listen first, communicate clearly, and work with empathy—always putting people at the center of technology solutions.

Key Responsibilities

Operations

• Prioritize daily help desk operations for a 150-person organization
• Establish and maintain SLAs, ticketing workflows, and escalation paths
• Drive continuous improvement in user satisfaction and service efficiency
• Develop and maintain IT documentation and knowledge base

End-User Support

• Provide Tier 2/3 support for hardware, software, networking, and identity issues
• Troubleshoot macOS environments and business applications
• Support onboarding/offboarding processes and lifecycle management
• Handle escalations from internal stakeholders with professionalism and urgency

Identity & Device Management

• Administer Microsoft Entra ID (Azure AD) including group policies, conditional access, SSO, and identity governance
• Manage devices via Jamf Pro (macOS fleet)
• Administer Microsoft Intune for device compliance and policy enforcement
• Maintain and optimize Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)

Security & Compliance

• Enforce endpoint security standards and compliance policies
• Partner with IT leadership on access controls and least-privilege enforcement
• Support audit readiness and documentation requirements
• Participate in incident response and root cause analysis

Infrastructure & Tools

• Support SaaS integrations and application provisioning
• Maintain inventory management and asset tracking
• Assist with vendor coordination and license management
• Contribute to IT automation and process optimization initiatives

Qualifications

Required Experience

• 5+ years of IT support experience, including Tier 2/3 responsibilities
• Strong macOS troubleshooting expertise
• Hands-on experience with:
  • Microsoft Entra ID
  • Jamf Pro
  • Microsoft Intune
  • Microsoft 365
  • Confluence / Jira
• Experience managing IT operations in a small-to-mid-sized company (100–300 employees)

Technical Skills

• Identity & access management
• MDM/MAM policy design and enforcement
• Email security & collaboration tools
• SaaS application administration
• Basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
• Strong documentation and process improvement skills

Ideal Candidate Profile

• Bias toward action — solves problems without excessive escalation
• Highly organized and operationally disciplined
• Comfortable balancing strategic improvements with daily ticket volume
• Strong communicator with non-technical stakeholders
• Ownership mindset — treats the environment as if it’s their own company

Success in This Role Looks Like

• Reduced ticket backlog and faster resolution times
• Improved onboarding/offboarding efficiency
• Well-documented systems and standardized processes
• Stable, secure, and compliant endpoint environment
• High internal customer satisfaction

The base pay for this position is $120,000; Range is based on years of experience. however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.