Senior Solutions Engineer, Strategic Accounts

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

As a Senior Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. 

You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. 

You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.

Customer Success & Adoption 

• Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations. 
• Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment. 
• Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.
• Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
• Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement. 

Account Expansion & Solutioning

• Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
• Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
• Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.
• Translate business challenges into technical solutions using Redwood’s automation platform.
• Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition. 

Technical leadership & Project Management

• Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
• Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes.
• Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.
• Troubleshoot technical issues at a high level to determine the appropriate path to resolution.

Customer Advocacy & Continuous Improvement 

• Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.
• Document and share best practices for implementing and optimizing Redwood solutions.
• Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.

YOUR EXPERIENCE

• Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
• Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
• Ability to troubleshoot technical issues at a high level.
• High-level understanding of organizational structures in large enterprises and their typical challenges.
• High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
• Experience with SAP ERP solutions is preferred.
• Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
• Experience with LLMs and AI solutions is preferred.
• Ability to quickly learn, articulate, and demonstrate complex solutions.
• Exceptional written, verbal, and presentation skills for technical and executive audiences.
• Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously.
• Analytical and structured approach to problem-solving and process improvement.
• Willingness to travel approximately 20–40%, depending on customer and business needs.