Senior Technical Writer

Location: New York, NY (In-office 4x per week “Grand Central”)

Company: Kizen, www.kizen.com

About Us

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform. 

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

Kizen is seeking an experienced Senior Technical Writer with a strong background in InsurTech or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution.

You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience.

This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.

Key Responsibilities

• Apply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.
• Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.
• Write, edit, and maintain developer-facing documentation including:
• API documentation
• Integration guides
• Plugin documentation
• Developer tutorials & walkthroughs
• Technical workflows & concepts
• Release notes
• Read, interpret, and validate OpenAPI specifications (.yaml / .json).
• Partner with engineering teams to document new software features, API endpoints, data models, and error handling.
• Own documentation quality, clarity, accuracy, and usability.
• Contribute to documentation architecture, organization, and navigation to support a strong developer experience.
• Operate within a Docs-as-Code environment using Git-based workflows.
• Interview subject matter experts and independently gather technical details.
• Manage documentation projects from intake through publication.
• Continuously improve documentation based on product changes and developer needs.

Requirements

Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management, FMOs/IMOs, carrier relationships, or insurance distribution workflows.

Technical Acumen. You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.

Collaboration. You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.

Communication. You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.

Required Qualifications

• At least 5 years of technical writing experience focused on software or technical platforms.
• Bachelor's degree in Communication, English, Journalism, or Computer Science
• Proven experience documenting InsurTech or insurance-adjacent SaaS products in a regulated industry
• Experience writing API and developer documentation for SaaS, platform, or enterprise software products.
• Strong understanding of the OpenAPI Specification.
• Ability to read and validate .yaml and .json specification files.
• Proficiency with Docs-as-Code workflows.
• Hands-on experience with GitHub/GitLab or Gitbooks.
• Advanced working knowledge of Markdown.
• Demonstrated understanding of developer experience (DX) principles.
• Strong information architecture skills with the ability to structure complex documentation.
• Experience working within Agile product teams.
• Excellent SME interviewing and cross-functional collaboration skills.
• Strong project management abilities with a track record of delivering documentation on schedule.
• Portfolio required — applications without work samples will not be considered.

Preferred Qualifications

• Experience documenting HealthTech or FinTech SaaS products in a regulated industry
• Familiarity with AI-driven or ML-powered SaaS products, including comfort documenting agentic workflows, model outputs, or AI-assisted process automation.
• Familiarity with documentation platforms beyond GitBook.
• UX/UI Writing experience.
• Background working in high-growth SaaS

Work Location Requirement

This role is based in the New York Tri-State Area and follows a hybrid schedule of four days in the office and one day remote. Candidates must reside in the New York Tri- State area. We are not hiring for this position outside of this market.

We’re looking for a person who:

• Has enough insurance or regulated-industry fluency to ask the right questions when documenting complex workflows like agent contracting or commissions hierarchies.
• Thrives in fast-paced environments and doesn’t shy away from a challenge
• Loves using data to question the norm and drive smarter decisions
• Has an entrepreneurial spirit and wants to help build something game-changing
• Genuinely enjoys helping others succeed — and has the tech chops to back it up
• Is excited about AI, automation, and being on the frontlines of tech innovation

Why Join Kizen?

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $125,000-$145,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $143,000k- $166,000k