Delivery Director

(i.e.,) are looking for a Delivery Director to join our team and lead delivery excellence across our digital product consultancy. This is a senior commercial leadership role for someone who moves as comfortably in a client commercial conversation as they do in the weeds of delivery..

Research indicates that certain demographic groups, such as women, may be less inclined to apply for a role unless they meet all the job requirements. If you're interested in this role, we strongly encourage you to apply, as you might be just what we're looking for. 

About the opportunity

As a Director in our Delivery discipline, you'll own delivery and commercial health across complex, multi-workstream client engagements. This isn't a governance role. It's a role for someone who can hold the P&L tension, own resourcing across competing client needs, and build client relationships strong enough to carry honesty at any point in an engagement.

An equally important part of this role is building delivery capability across the business. Not just delivering well on your own engagements, but creating the frameworks, practices, and people that make (i.e.,) better at delivery over time.

You'll sit within a cross-functional team to support with:

• Owning commercial outcomes across your engagements; revenue, margin, and delivery efficiency, not just the visibility of them.
• Leading multi-stakeholder programs across complex client environments, including clients with their own internal politics and competing priorities.
• Making resourcing calls with commercial intent. Understanding the real cost of a resourcing mistake on a billable engagement, and acting accordingly.
• Reshaping scope or estimates mid-engagement when you need to and holding the commercial line without losing the client's trust.
• Partnering with our commercial and growth discipline on pursuits, shaping delivery approaches and estimates we can genuinely stand behind.
• Building delivery plans that are specific, realistic, and designed to flex, not fall apart, when things change.
• Contributing something durable to how (i.e.,) delivers: a framework, a way of approaching a problem, a person you've grown.

What you’ll bring

We're looking for someone who has done the hard work of delivering in complex environments, made the difficult calls, and knows the difference between managing a resource plan in a spreadsheet and actually owning the outcome.

More specifically, you'll bring:

• A strong track record in enterprise or consulting delivery across digital product, technology transformation, or engineering domains.
• Experience leading multi-workstream programs across cross-functional teams that include engineers, designers, product managers, and functional consultants.
• Comfort working across different technology environments; whether that's custom digital product builds, AI-powered solutions, or complex web and mobile platforms.
• Genuine experience with fixed-price and time-and-materials commercial models and the delivery discipline each requires.
• The confidence to have hard conversations with clients early, and the relationship skills to make them land well.
• A track record of growing delivery capability in others. The best delivery directors create more delivery directors. The ones who don't often become bottlenecks.

What success looks like

At six months: You're across your engagements and your clients trust you. Delivery is running with visibility and without surprises. Issues are being surfaced and managed before they escalate. You understand the resourcing picture across your programs and you're making calls, not just flagging tensions. Internally, you've built enough credibility with the disciplines you rely on that people want to work with you. You've had at least one hard conversation with a client and it landed well.

At twelve months: The engagements you own are commercially healthy. Clients are coming back, expanding scope, or actively referring work because of the relationship you've built. You've contributed something durable to how (i.e.,) delivers; a framework, a way of approaching a problem, a person you've grown. Resourcing decisions across your accounts are being made with commercial intent, not just good intent. You're not just delivering well, you're making the discipline better.

The consultant we value

We value talent who put our clients first - always - with humility, sharp intellect, and unwavering integrity. A servant leader at heart, they earn trust through action, respect privacy, and consistently leave things better than they found them. Fueled by a growth mindset and lifelong learning, they adapt with intention and evolve through structured innovation. They listen deeply, share openly, align swiftly, and go boldly. Analytical and curious, they lead with initiative, form strong points of view rooted in insight and innovation, and have the courage to challenge the status quo for the better. This is the consultant who not only delivers, but inspires.

Why us?

(i.e.,), the Innovation and Experience company, is a full-service product consultancy accelerating growth for some of Australia’s most successful businesses (check our website for recent work). We employ 60+ people working in cross-functional teams to innovate and deliver outcomes powered by a product mindset, design thinking, and Agile delivery.

Work flexibility and work-life balance are core to who we are, and central to creating ‘one (i.e.,)’. You’ll have the opportunity to work on unique and exciting projects while developing your skills and shaping your career.

Some of our benefits include:

• Flexible work options
• Home technology set-up with laptop and monitor
• Generous leave programs, including 15 days life leave per year and paid parental leave
• A focus on growth and training - quarterly training days, a structured feedback and goal-setting program, and tailored learning and development experiences
• A work environment that brings people together to celebrate both socially and culturally

Respectfully, we’re not looking for help from recruitment agencies with this role. Applications should address your experience across the key areas above.