Outreach Leader

About the Role

We take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Primary Care Clinic Team is responsible for delivering a high-quality, coordinated care experience for our patients at our clinics and within the healthcare system. 

As the Outreach Leader, you will be a community builder and ambassador for Hopscotch Primary Care. You will be responsible for building relationships throughout our communities, education community members about their healthcare options, and guiding local residents to becoming Hopscotch patients.

We pride ourselves on meeting patients where they need it most. You may be interacting with patients in a variety of settings, from the Hopscotch Primary Care clinic to community events and home visits. 

This position is based in the greater Spindale, North Carolina area.  Your office will be home-based and you will travel locally in those counties regularly.

What You'll Do

As an Outreach Leader, you will serve as an ambassador for Hopscotch Primary Care in the community and the primary point-of-contact for prospective patients. Specific responsibilities for this role will include, but are not limited to: 

• Community building
  • Prospecting, engaging, and building relationships with community organizations
  • Fostering a sense of community in Hopscotch clinics
  • Planning, executing, and attending Hopscotch events
  • Attending community events and engaging with prospective patients and/or partners
• Sales
  • Thinking strategically to develop local relationships and partnerships
  • Developing, implementing, and executing an effective sales strategy to achieve patient acquisition targets
  • Generating leads by prospecting, building, and maintaining relationships throughout the community
  • Performing outreach via email, phone, and networking to foster prospective patients
  • Collaborating with marketing efforts to maximize effectiveness of outreach activities
  • Developing sales plans and forecasts over various time horizons (e.g., 3-month, 6-month) and measuring and reporting out progress to those plans
• Relationship management
  • Following up with new patients to collect feedback and ensure their needs are being met
  • Tracking full-cycle outreach activities into Customer Relationship Management (CRM) system and other relevant business applications, from inputting new leads to successfully onboarding and retaining patients
  • Collect and document feedback from prospects and patients and adapt outreach to address challenges
  • Develop a portfolio of collaborative and mutually beneficial partnerships with community and business partners; create plans and manage plans to grow partnerships
  • Measure and report out on key sales and account metrics and performance to plan

About You

You would be a great fit for this position if you are interested in helping patients navigate their insurance eligibility and benefits, have basic knowledge of healthcare with an appetite for learning more, and have strong communication, collaboration, and interpersonal skills. Previous experience in healthcare is not required. 

A great candidate for the role: 

• Is ambitious, organized, and energetic
• Is empathetic and an active listener
• Is a self-starter who is resourceful and doesn’t need a lot of direction to succeed
• Has a drive to succeed and want to control their own income
• Has an ability to quickly connect and influence the right people
• Builds trust quickly and can handle tough conversations
• Is collaborative and contributes to the effectiveness to the overall team
• Demonstrates good judgement professionally and ethically at all times
• Enjoys talking with seniors
• Is comfortable using email, Microsoft Office applications, and computer reporting tools; CRM experience preferred
• Has access to personal transportation with a valid driver’s license (required)
• Has U.S. work authorization (required)

The following are preferred but not required:

• Degree from a 2- or 4- year institution
• Sales or account management experience
• Healthcare knowledge

Additional skills and requirements for this role:

• Positive and energetic attitude with solutions-oriented mindset and organized approach to working
• Excellent interpersonal skills, with an ability to tell our story and engage prospective patients

From a cultural perspective, you:  

• Create a culture of excellence, by bringing your best and encouraging the same from those around you 
• Put service to patients first and encourage the same of those around you 
• Take ownership and accountability for your work and for delivering results for patients  
• Assume the best in others and bring solutions to challenges with a focus on moving forward together 
• Show an active commitment to the team by collaborating and communicating proactively  
• Demonstrate a dedication to continuous improvement, in clinical and cultural settings