Associate, Client Solutions

Associate, Client Solutions

About the Team 

Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role. Associates help drive GLG’s business forward and add value through close coordination with team members to fulfil our clients’ needs. As an Associate, you will need to quickly understand clients’ project requests and needs, create innovative solutions for each client assignment, identify and recruit new Network Members (experts), and ensure end-to-end delivery of calls on your team, including scheduling, to provide a seamless client experience.

Associates complete a comprehensive training program, receive daily coaching and feedback, and develop strong, transferable business and leadership skills that will help them excel in their current and future roles.

After achieving specific quantitative and qualitative goals, and depending on business needs, Associates typically progress to advanced, client-facing roles, where expectations include end-to-end project delivery and building strong client relationships.

Key Associate Responsibilities Include

• Supporting team members on various aspects of client projects and Network Member engagement.
• Recruiting new experts to join GLG’s insight network through targeted lead generation and timely outreach by phone, email, and other methods.
• Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects.
• Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including scheduling all calls with your new recruits.
• Proactively engaging with GLG’s Network Members to understand their expertise and gauge their fit-on client projects.
• Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes.
• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.

As an Associate, You Will Learn To

• Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time.
• Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills.
• Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets.
• Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success.
• Build relationships with senior-level client stakeholders while effectively communicating the value and integrity of GLG’s compliance platform
• Mentor future GLG Associates as you become tenured and proficient in your role.

Ideal Candidates Have

• University Degree
• Fluency in Japanese and English
• Confident and strong communication (oral and written), interpersonal skills and motivation to work on the phone daily with Network Members and potential recruits.
• Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients.
• Ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that priorities shift quickly at GLG.
• High motivation to exceed personal weekly, monthly, and quarterly commercial targets.
• Strong problem-solving skills.
• Ability to quickly digest and implement feedback and coaching.
• Eagerness to learn about new topics, industries, and companies.

Benefits

• Full social insurance coverage
• Company-sponsored medical insurance including life, accident, and disability coverage, monthly medical allowance
• Free gym membership
• Support for certification and learning expenses (available to employees with over 1 year of service)
• Mobility Program
• Employee Assistance Program (free mental health support services)
• Free AMH testing (for female employees)
• Maven Maternity and Fertility (free support programs for childbirth, fertility treatment, adoption, and parenting)
• Calm (free access to the relaxation and mindfulness app)
• Sick Leave, 20 days of PTO
• Sabbatical Leave (3-month leave for employees with over 5 years of service)
• Personal Service Day (one volunteer day per year)
• Free access to the Go1 online learning platform
• Benefit One – Free access to participating fitness gyms
• Monitor rental for remote work
• Free beverages at the office (coffee, tea, water, juice, etc.)
• Weekly free lunch at the office (once a week)
• Hybrid work