Associate QA Analyst (HR team)

*Please note: This is position is only available to internal EN employees* 

About Employee Navigator 

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.  

We’ve been named one of the Washington Post’s Top Workplaces for seven years running. Come join us and help us continue the tradition as well as start new ones. 

About the Role 

Employee Navigator is looking for an Associate QA Analyst to be a part of our HR team. In this role, you will be responsible for ensuring the accuracy and reliability of the EN application’s integration with partners, particularly around benefits and payroll plans. The ideal candidate will have a strong foundation and in-depth knowledge of the Employee Navigator application, with the ability to quickly learn and apply knowledge of benefits, plans, and their specific requirements. 

Here’s What You’ll Do Day to Day: 

• Apply a QA mindset and creative thinking to uncover defects 
• Collaborate daily with product and developers to align on requirements, review implementation, and address issues 
• Leverage QA experience and product knowledge to review and refine requirements 
• Contribute to QA team development through collaboration and knowledge sharing 
• Leverage QA experience and product knowledge to test new features, enhancements and bug fixes. Focus areas include: 
  • Workflow testing from company setup to employee app for various user roles 
  • Company: Employee, Tasks, ACA, Wall, Reports, PTO, Class Structure, Company Switch 
  • Licensee/Broker, Licensee Switch 
  • Partner 
• Attend and actively contribute to huddles, lunch and learns and demos 
• Capturing test cases in our test management suite 
• Utilize strong deduction and troubleshooting skills to identify, analyze, and clearly communicate issues 
• Fully comprehend features and changes to effectively validate fixes and uncover defects

Minimum Requirements: 

• 1+ years of experience working at EN within the EN app working out of either EN's Frederick or SLC office
• Good knowledge of EN app in HR and Partner 
• Understand various roles (i.e. Licensee, HR, partner invited user), responsibilities and respective permissions 
• ACA Knowledge is a plus 
• Willingness to learn different technical techniques and testing tools 
• Understanding HTTP methods, requests, and responses 
• Strong attention to detail with the ability to identify discrepancies in data and system behavior.
• Curious and asks good questions: You seek to understand before you act. When something isn't clear, you ask — and you keep asking until it is.
• Coachable: You're open to other perspectives and genuinely consider the possibility that you might be wrong. You take feedback as an opportunity to grow, not a judgment.
• Speaks up quickly: You know that sitting on uncertainty is unacceptable. When you don't know something or hit a blocker, you surface it fast rather than letting it slow the team down.
• Seeks out senior advisors: You're comfortable asking for help and proactively look to experienced team members for guidance rather than spinning on your own.
• Cares about doing right by the customer: Your drive for quality isn't just about checking boxes — it comes from genuinely wanting to do the right thing for the people depending on this product.
• Documents with care: You write things down clearly and thoroughly, understanding that good documentation is a form of respect for your teammates and future self.
• Organized and standards-minded: You follow team conventions consistently and bring thoughtfulness to anything new — you don't just create; you consider how it fits into what already exists.