Sales / Commercial Operations Manager

Sales / Commercial Operations Manager

Skopje, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Sales Operations / Growth / Commercial team supporting the EMEA region. Our team is the engine of sales excellence within DEPT®, driving sustainable growth and maximizing efficiency across commercial activities. As part of our team, you'll be immersed in a diverse, fast-paced environment, collaborating with regional VPs of Growth, Pitch Leads, and market operators across BENO, UKI, and DACH. We are the backbone of DEPT®, ensuring seamless operations, predicting resource capacity, and arming our pitch teams with the strategic intelligence they need to win. If you are a structured, forward-thinking specialist with a proactive drive and a passion for data-driven sales enablement, join us!

JOB PURPOSE

As a Sales / Commercial Operations Manager, you are responsible for optimizing the end-to-end pitch process and commercial workflow across EMEA. In this role, you will be a proactive driver of our unified pitch pipeline and prospect intelligence. You will ensure that our markets act as a unified front, leveraging tech, data, and market research to increase our overall win rates.

WHAT YOU'LL DO

Pitch Pipeline & Resource Coordination

• Unified Pipeline Tracking: Maintain a centralized EMEA tracking framework to provide a rolling visual radar of all cross-market pitch opportunities.
• Workload Integration: Map key pitch criteria to integrate regional and market-specific pipelines and predict parallel workloads.

Prospect Intelligence & Post-Pitch Governance

• Prospect Dossiers: Conduct background research on target accounts to deliver competitive reviews, executive bios, and digital footprint audits ahead of chemistry meetings.
• Win/Loss Audits: Own the post-pitch loop by collecting Win/Loss Questionnaires for closed opportunities in collaboration with Global New Business Leads.

Asset Curation: Feed pitch outcomes back into the EMEA Case Library/Pitch Engine (Suits) to continuously elevate core baseline assets

Foundational Support, Procurement & Compliance 

• Initial Pitch Gatekeeping: Coordinate EMEA conflict checks, research and share relevant public tenders, and handle foundational NDA reviews to accelerate the inbound sales funnel.
• AI RFI Champion: Act as the main EMEA operator and trainer for our AI-driven Pitch Engine (Suits) to automate and accelerate traditional RFI/tender information gathering.
• Portal & Database Ownership: Manage supplier portal processes (e.g., SAP Ariba, Coupa, client platforms) and continuously optimize our central internal information database.
• CRM Integrity: Audit Salesforce dashboards, tracking pitch data accuracy and holding opportunity owners accountable to ensure flawless forecasting.
• Provide occasional bridge support to local inbound teams during peak vacation periods.

KPIs (examples)

• Pipeline Accuracy & Completeness: The data integrity of the rolling pitch pipeline across all three EMEA markets.
• Intelligence Quality: The depth, execution, and commercial utility of prospect dossiers and competitive reviews delivered prior to chemistry meetings.
• Win/Loss Questionnaire Compliance Rate: Percentage of closed pitches successfully tracked and debriefed via official feedback channels.
• Stakeholder Satisfaction: Quarterly feedback from VPs of Growth and Pitch Leads regarding operational support, tool efficiency, and strategic enablement.

WHAT YOU'll BRING

• Are internationally oriented and master the English language flawlessly in speaking and writing; additional fluency in German and/or Dutch is a significant advantage.
• Have 2–4 years of experience in Sales Operations, Bid Management, Account Coordination, or a structured project management role within a fast-paced agency environment.
• Possess strong data-literacy skills, with advanced capabilities in Google Sheets/Excel for pipeline tracking and data visualization.
• Are a naturally proactive "Strategic Driver"—you do not wait to be assigned a task; you identify the process gap, propose the solution, and build the structure independently.
• Demonstrate excellent research skills and natural curiosity, with the ability to dig up valuable commercial intelligence on companies, competitors, and executives.
• Have experience with, or a strong passion for, implementing and prompting AI tools to replace manual, repetitive workflows.
• Previous experience with the AI Pitch Engine platform "Suits" (or similar automated RFX tools) is considered a strong advantage.
• Possess high emotional intelligence, strong listening skills, and the confidence to hold senior stakeholders and cross-functional craft leads accountable for timelines and data updates.
• Have solid experience utilizing CRM systems (Salesforce preferred) to manage sales funnels and ensure data transparency.
• Thrives under the healthy, fast-moving pressure of pitch environments, with the agility to shift between strategic research and urgent operational tasks seamlessly.

WHAT YOU'll GET

• Hybrid working policy,
• Monthly public transportation card as part of our ongoing effort to protect the environment.

• Stay happy and healthy with a contribution to your health through the OpenUp platform and access to private health insurance.

• Health and wellness benefits through a Sportmaster card with which you may do sports activities each day in different locations.
• Profit-sharing bonuses at the end of each year along with a referral bonus upon each successful hire.
• Refreshments are provided in the office all week, as well as drinks at 4pm on a Friday (more details about the office life can be found here);
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.