Resource Management Assistant (Agency Experience)

Role: Resource Assistant 

Location: India (Remote working until further notice)

A Little Bit About the Role: 

The Resource Assistant provides essential support for resource planning, people operations, and talent coordination across EMEA markets with a UK focus. This role requires strong people coordination skills, excellent communication, a collaborative approach, and the ability to work independently whilst knowing when to escalate decisions appropriately.  

What You'll be Doing: 

Resource Planning & Coordination:  

• Handle resource bookings and scheduling across EMEA  

• Communicate with Project Managers regarding project resource requirements  

• Update and maintain resource planner accuracy  

• Coordinate resource allocation and availability  

• Track utilisation and capacity  

• Flag resource conflicts and constraints  

• Support resource forecasting activities  

Onboarding & Offboarding Administration:  

• Support onboarding administration for new starters across EMEA  

• Coordinate Oliver and Unilever account access requests  

• Assist with building and system access requests  

• Support offboarding administration for leavers  

• Maintain onboarding/offboarding documentation and checklists  

• Track completion of onboarding activities  

• Ensure smooth and timely processing  

Kit & Content Creator Coordination:  

• Coordinate kit requests and deployment  

• Track kit allocation and inventory  

• Support kit retrieval from leavers  

• Maintain asset records and documentation  

• Liaise with IT and procurement as needed  

Training Coordination:  

• Track training completion across EMEA teams  

• Coordinate training scheduling and logistics  

• Maintain training records and documentation  

• Flag training gaps to Resource Lead  

• Support access to training platforms  

Freelance & Supplier Support:  

• Provide administrative support on freelance and supplier tasks as directed  

• Maintain supplier contact information and records  

• Support supplier onboarding processes  

• Track freelance bookings and assignments  

Stakeholder Coordination:  

• Communicate openly and transparently with project teams across EMEA  

• Build collaborative relationships with delivery teams  

• Coordinate across UK and EMEA markets  

• Solve challenges in a collaborative, positive manner  

• Bring teams together to resolve resource issues  

Data Management & Reporting:  

• Maintain accurate resource data across systems  

• Generate resource reports and dashboards  

• Ensure data quality and integrity  

• Track resource metrics and KPIs  

• Identify and flag data discrepancies  

What You'll Need: 

• 4+ years experience in creative/production agency environment  

• Background in project delivery and resource management  

• Strong people coordination and communication skills  

• Open, transparent communicator with positive attitude  

• Collaborative problem-solver who brings teams together