Director, Solutions Consulting (NAMER)

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Trulioo is hiring a Director, Solutions Consulting to lead our global strategy and manage our North America team. This is a technical leadership role at the intersection of deep field execution and organizational scale. You will personally drive our most complex enterprise evaluations while building the systems, standards, and team capacity that make that execution repeatable across the organization.

This is not a role for someone who manages through their team. You will be expected to step into live, high-stakes evaluations alongside your SCs, engage credibly at API and data level with enterprise technical stakeholders, and simultaneously build the frameworks that make the team less dependent on heroics. If your default is to delegate technical work and oversee from above, this is the wrong role.

You will report to the SVP of Global Solutions and own North America directly, while partnering with country managers in EMEA and APAC on global standards and consistency.

This will be a full-time, permanent position, ideally working out of the Vancouver office on a hybrid model (3 days per week in the office), but can be done remotely for the right person.

What You'll Be Doing:

Field Execution

• Step into the largest and most complex enterprise deals, providing hands-on technical leadership alongside your SCs

• Personally run and interpret batch evaluations: analyze API output, identify data quality issues, fraud signals, and coverage gaps before they become customer problems

• Engage credibly at the API level with customer engineering and technical stakeholders as a practitioner, not a narrator

• Drive evaluation accuracy and commercial narrative simultaneously, translating what the data shows into a deal story that lands with product, compliance, and executive stakeholders

Systems and Standards

• Define and implement a repeatable evaluation engine: clear standards for how we qualify, scope, execute, and debrief evaluations across products and segments

• Assess what is not scaling, make explicit tradeoffs, and build frameworks that reduce custom one-off work in favor of reusable, high-quality approaches

• Set and enforce prioritization frameworks that distinguish between Enterprise, Mid-Market, and Channel, and govern when custom POCs are warranted

• Deploy AI-powered tooling to improve evaluation speed, consistency, and analytical depth across the team

Team Leadership

• Lead, develop, and hold a high bar for the North America SC team

• Coach SCs on both the technical and commercial dimensions of the role: evaluation rigor, data interpretation, stakeholder communication, and deal judgment

• Build a talent development model that grows senior ICs into leaders over time

• Partner with country managers in EMEA and APAC to align global standards while respecting regional execution needs

Cross-functional Alignment

• Partner with Product, Engineering, and Data Science to structure evaluations, flag product gaps early, and close the loop between field feedback and roadmap prioritization

• Drive alignment across Sales, Customer Success, and Solutions Consulting to accelerate the handoff from pre-sales to implementation

• Influence without authority across functions. You will need to move product teams, resolve prioritization conflicts, and hold the line on standards without always having formal control

What You'll Bring:

Non-Negotiable

• You have personally run complex, API-driven evaluations, not supervised them. You have pulled raw data, spotted data quality issues, identified fraud signals, and reframed pass rates before a customer asks you to.

• You can engage at the API level in a technical discussion with a customer's engineering team without bluffing. You know what you know and what you don't.

• You have led SC, SE, or pre-sales teams and built systems that measurably improved win rates, evaluation speed, or team capacity, with before/after data to show for it.

• You have made hard tradeoffs: between custom and reusable, between saying yes to a deal and protecting team bandwidth, between what Sales wants and what the product can deliver.

• You have managed performance directly by setting clear expectations, coaching people out of poor habits, and making the call when someone isn’t working.

• You have hands-on experience applying AI tooling to SC workflows, including evaluation automation, data analysis, and deal intelligence

Strong Signal

• Experience in identity verification, risk, fraud, compliance, or adjacent regulated B2B environments

• Experience managing in a global model, influencing regional teams without direct authority

• A career history that shows genuine technical depth, not just technical adjacency: you have written code, pulled logs, or built something, even if that was earlier in your career

What Success Looks Like:

In Your First 90 Days

• You have assessed the current evaluation process end-to-end, identified the two or three highest-leverage changes, and have measurable baselines in place

• You have personally participated in at least two live enterprise evaluations and established your credibility with the team and with Sales

• You have a clear point of view on what is not scaling and a prioritized roadmap for fixing it

At Six Months

• A repeatable evaluation engine is in place and being used consistently, with documented standards for qualification, scoping, and execution

• Evaluation timelines are measurably faster and more predictable

• The team has a clear prioritization framework and is deploying custom POCs selectively rather than by default

• Win rates in evaluated opportunities are trending up

At One Year

• The North America SC function operates with clear standards, strong individual performance, and minimal dependence on heroics

• Global SC standards are being adopted in EMEA and APAC through your partnership with regional managers

• New products and roadmap capabilities are being introduced into evaluations effectively, with the team ahead of the commercial curve rather than behind it

• Implementation timelines are shortening as a result of better pre-sales alignment and handoff quality

 What Makes This Role Unique:

• Leading by example: You'll partner closely with your team on strategic opportunities, engaging directly in customer conversations, deal execution, and performance analysis to drive results.

• Balancing strategy with execution: You'll build and refine scalable processes, always with a focus on helping the team win in the field and deliver exceptional customer outcomes.

• Coaching while staying connected to the business: You'll develop and empower a high-performing team while remaining actively involved in our most important customer engagements and growth initiatives.

• Building deep domain expertise: Identity verification and risk management are complex, highly regulated spaces. Success in this role comes from intellectual curiosity, a passion for learning, and a commitment to developing deep product and industry knowledge.

Thriving at Trulioo

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

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