ASSISTANT STORE MANAGER - Omotesando Flagship Store

About Polène

Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature.

As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all functions. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections.

Within our Retail Teams

Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele.

Located in one of Tokyo’s most premium retail environments, the Omotesando boutique requires a strong sales-focused and operationally minded leader, capable of maintaining high service standards while supporting smooth day-to-day execution.

REPORTING TO: Store Manager

DIRECT REPORT: Sales Manager

MAIN MISSION

Reporting to the Store Manager, you support management in driving commercial activity, performance, and customer experience

excellence.

A true operational right-hand, you play a pivotal role by translating the strategic vision and action plans defined by the Store Manager

into concrete daily actions on the ground. As an ambassador of Polène, you energize, develop, and motivate the team with agility to

turn set objectives into collective successes, while ensuring flawless execution of brand standards.

YOUR KEY RESPONSIBILITIES

1. Commercial Development & Performance Management

● Analyze daily performance indicators to boost sales and elevate customer experience.

● Working in tandem with the Store Manager, propose and implement concrete action plans to optimize results and individual

team member performance.

● Contribute to the preparation of regular feedback and action plans (products, clients, market) for HQ.

● Develop customer experience and drive loyalty-building actions (CRM) and local partnerships.

2. Management & Team Development

● Train and support the managerial team Managers daily through regular coaching.

● Participate in recruitment and ensure the successful onboarding of new team members.

● Contribute to staff scheduling based on traffic and operating hours to ensure consistent service quality.

● Lead daily briefings and ensure information relay between management and the team.

3. Operational Excellence & Image

● Guarantee seamless brand experience by overseeing visual merchandising guidelines and maintaining a flawless store

environment. You ensure that all team members embody Polène DNA through professional grooming and consistent

attention to detail.

● Oversee stock control, rolling inventories, and shrinkage prevention.

● Ensure compliance with internal procedures (checkout, security, HR) and oversee personnel administrative tracking.

.

Soft Skills: Agility & Decision-Making

● Ability to solve complex problems with pragmatism.

● Diplomacy and firmness to ensure information relay between management and the team.

● Embodies Polène’s values in all professional interactions.