AI Technical Support Specialist | Based in Latin America

ABOUT US

We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before.

THE ROLE

This isn't a traditional support role: it exists at the intersection of customer experience and AI. Kodee, our AI agent, is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.

YOUR JOURNEY

🏁 Customer Success Specialist → Mentor → CS Product Expert → CX AI Engineer 🚀

At Hostinger, progression is based on performance, ownership, and impact.

Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.

Stage 2: Mentor → CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.

Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing Kodee, our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.

WHO WE'RE LOOKING FOR

Skills you already have:

• Fluent English, written and spoken

• Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas

• Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).

• Already using AI to build or automate processes in your work

• Ability to make technical complexity clear for non-technical customers

• Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves

What makes you stand out:

• ⭐ Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.

• ⭐ Experience contributing to AI tools, automations, or chatbots as a core responsibility

• ⭐ Proven experience in improving internal workflows, not just working within them

WHAT YOU GET

🚀 360 Growth: A 5-week onboarding period to build knowledge of Hostinger's products, tools, and workflows, plus ongoing access to our learning management system, internal training sessions, and 25+ external platforms (Udemy, Reforge, Scribd, and more).

🎯 Freedom & Responsibility: Provide services from the comfort of your home; home office support may be available upon agreement. Service timelines (morning, day, night, and/or weekends) are discussed and agreed upon in advance to support balanced coverage and personal priorities.

💪 Well-being: Get 20 paid and 30 unpaid suspension days per year for rest or recovery. Participate in community initiatives that promote wellness, hobbies, and shared interests.

🎉 Community & Recognition: Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition for achievements such as weddings, graduations, or other personal celebrations.

Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀

Three. Two. Onboard.